ITIL is the most widely accepted approach to IT service management in the world. It provides a cohesive

set of best practice, drawn from the public and private sectors internationally.

 

ITIL advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

 

The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs. This leads to an increased requirement for reliable, high-quality IT services.

 

IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance. 

 

The latest edition of ITIL (ITIL 2011) was published on 29th July 2011.

 

Key Benefits of ITIL

 

ITIL provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments. The guidance covers the entire service lifecycle from the identification of business then IT requirements, to designing and embedding a solution to maintaining the new service through continuous review and improvement.

 

Successfully adopting ITIL can help you improve services by providing ways of helping you:

 

• Manage business risk and service disruption or failure

• Improve and develop positive relationships with your customers by delivering efficient services that meet their needs

• Establish cost-effective systems for managing demand for your services

• Support business change whilst maintaining a stable service environment

 

ITIL® QUALIFICATION SCHEME

 

The ITIL Qualifications scheme provides a modular approach to the ITIL framework, and is comprised of a series of qualifications focused on different aspects of ITIL Best Practice, to various degrees of depth and detail.

 

These are the levels of qualifications within the scheme:

 

• Foundation Level

• Practitioner

• Intermediate Level

• Expert Level

• Master Level