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ITIL® Intermediate Continual Service Improvement
Certificate: ITIL® Intermediate Continual Service Improvement
Duration: 3 days
Delivery: Classroom OR Live-Online (Virtual)
Accreditor: PEOPLECERT on behalf of AXELOS
Credits: 3 in the ITIL Scheme
This course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
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