ITIL® 4 

Supporting Organizations on their journey to digital transformation

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ITIL 4, the latest evolution of ITIL is a community and industry-led initiative with contribution of experts around the globe from the wider IT industry. ITIL 4 builds on the strengths of ITIL to provide a tool that supports organizations in the era of digital transformation.

It encompasses emerging practices, such as, Lean, Agile, and DevOps and it will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with, and even leads, the wider business strategy.

Here’s what ITIL Helps with:

  • Digital Transformation

  • Improving processes 

  • Helping teams work more collaboratively

  • Transparency between IT operations and development teams.

  • Enabling automation

  • Integrating new and emerging technologies and practices

  • And more


  • Retains the fundamental elements that make ITIL so valuable

  • Has a streamlined certification scheme

  • Provides a straightforward transition path from ITIL v3 to ITIL v4

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How to transition to ITIL 4


AXELOS has created recommended routes that allow candidates to transition over to ITIL 4, while still gaining the skills and knowledge needed to understand the core concepts of the updated guidance.


  • ITIL V3 Foundation

If a candidate has taken ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme.


  • ITIL V3 Intermediate (3 or 4 credits achieved)

End- learners holding a low number of credits beyond Foundation have two recommended options to transition to ITIL 4 dependent on what they want to achieve in the scheme.


OPTION 1: They are encouraged to take ITIL 4 Foundation and a further module in their preferred area of interest, becoming an ITIL Specialist, Strategist or Leader. If a candidate has no intention of pursuing the ITIL Managing Professional designation, then the recommended route for these candidates would be to take the most relevant module in their area of practice/interest.


OPTION 2: They are encouraged to achieve 17 credits from ITIL v3 to become eligible to take the ITIL Managing Professional transition module. If an end-learner would like to work towards achieving the ITIL Managing Professional designation and, they will need to continue collecting v3 credits until they have achieved the required 17 credits to be eligible to take the Managing Professional Transition module. The benefit of this is that they are eligible to fast track past the v3 Managing Across the Lifecycle course and exam. They can also continue collecting credits before ITIL Managing Professional examinable modules are launched.


  • ITIL Intermediate/Practitioner (6 or more credits achieved beyond Foundation)

If an end-learner has achieved 6 credits or more since v3 Foundation, then it is in their interest to continue collecting v3 credits to prepare them for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation. They will need to reach 17 credits to be eligible to take the ITIL Managing Professional Transition module.


  • ITIL v3 Expert

If a candidate has achieved ITIL v3 Expert, they can take the ITIL Managing Professional Transition module as soon as it is released to achieve the ITIL Managing Professional designation. After achieving the ITIL Managing Professional designation, if the end-learner is interested in pursuing the ITIL Strategic Leader stream, they would only need to complete the ITIL Leader Digital & Strategy module.

Once they have completed both streams they are eligible to move towards ITIL Master.

ITIL 4 Available Courses

ITIL 4 Specialist: High Velocity IT (HVIT)– coming soon
ITIL 4 Leader: Digital and IT Strategy (DITS)– coming soon

Should you require more info, please contact


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