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ITIL® Intermediate Service Operation 

Certificate:    ITIL® Intermediate Service Operation

 

Duration:      3 days 

Delivery:       Classroom

 

Accreditor:    PEOPLECERT on behalf of AXELOS

Credits:        3 in the ITIL  Scheme

This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

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