Managing Across the Lifecycle (MALC) is the final and last step for IT professionals before they join a select group who are ITIL Experts. MALC is the capstone course that enables learners to bridge the lifecycle stages of ITIL and truly help an organization integrate processes, responsibilities, and other subjects into a cohesive service management approach. To succeed, candidates must strategize, plan, use, and measure ITIL principles in an integrated approach. The MALC training program provides a next generation learning experience that optimally prepares aspiring ITIL Experts for real world ITIL challenges. The course immerses them in a realistic case study and 5 strategic assignments that learners have to manage alone or in small groups. The MALC experience asks candidates to conduct a strategic assessment, manage organizational challenges, develop an implementation plan, build a business case, and manage the strategic change program for an organization. This is a non-PowerPoint, non-lecture course; a full hands-on case study experience.