Collects and injects contextual details

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• Provides contextual information required to facilitate essential services and processes.

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• Allows full access to near real-time data and events from multiple data sources including external sources such as SQL databases and LDAP servers.

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• Unifies distributed data through a single reference point.

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• Integrates with other vendor applications for tasks such as billing, network inventory management, customer service or help desk.

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Correlates and displays information from multiple sources

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• Helps streamline the notification and escalation of events through alert consolidation and simplified error logs.

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• Provides near real-time alert status, allowing administrators to isolate, prioritize and assess an event for faster incident handling.

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• Allows data access from existing data stores through a virtual data store.

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• Protects data by accessing it where it resides.

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• Controls delivery of information to or from any data source without the need for migration or replacement.

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Initiates or automates action

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• Determines when and what actions are automatically taken based on business impact.

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• Reduces the need for manual event management tasks, and helps improve operator efficiency and productivity.

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• Provides near real-time visibility into core business and operational functions, such as billing and order fulfillment, for defining custom actions.