Enhance your skills in designing, delivering and managing digital products and services

Course Description

The ITIL ® 4 Specialist: Create, Deliver and Support module is part of the Managing Professional stream for ITIL 4 and participants need to pass the related certification exam for working towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

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​The ITIL® 4 Specialist: Create, Deliver and Support course is a 3-days course based on the ITIL® 4 Specialist: Create, Deliver and Support exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the ITIL® 4 Specialist: Create, Deliver, and Support certification exam.

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Audience

The ITIL ® 4 Specialist: Create Deliver and Support course is aimed at ITSM practitioners managing the operation of ITenabled & digital products and services, and those responsible for the end-to-end delivery. Professionals with the following job titles are expected to benefit from this module:

• IT Operations Manager, Availability Manager, Service Desk, Service Managers, Service Architects, Security Manager, Technology Support teams, UX/UI Designer, Development Managers, Developers, Testers, Infrastructure Operations Engineer, Software Developer

• Product owners, Project Managers, Business Relationship Manager; Customer Relationship Manager

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Prerequisites

For taking the ITIL® 4 Specialist: Create, Deliver and Support course, a candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

 

Learning Objectives

The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver and Support exam specification:

• Understand the key concepts of ITIL service management.

• Understand how to plan and build a service value stream to create, deliver, and support services•

• Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams•

• Know how to create, deliver and support services•

 

The course will help you to:

• Improve existing processes

• Effectively manage IT teams•

• Optimize value streams and workflows•

• Align digital services with business strategy•

• Improve how services are developed•

• Integrate new technologies embed Lean, Agile, and DevOps ways of working.

 

Examination

• Delivery: Computer-Based (Online)

• Format: Closed book

• Proctoring: Online

• Duration: 90 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)

• # of questions: 40, simple multiple choice (1 mark per question)

• Pass Grade: 70%

• Exam Prerequisite: For taking the ITIL® 4 Specialist: Create, Deliver and Support exam, a candidate must have passed the ITIL® 4 Foundation examination. In addition, the candidate must have attended an accredited training course for this module.

 

Please note ITIL 4 Specialist: Create, Deliver & Support (CDS) course & exam are offered together as a bundle