ITIL
The Language of Growth

Why choose ITIL?

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• Global best practice for digital products and services

​ITIL is the global best practice framework for digital product and service management, adopted across industries to improve outcomes, reliability, and value creation.

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• AI-native framework

​ITIL is AI-native by design, offering practical guidance to scale AI responsibly. It embeds governance and trust, aligning strategy and investment to drive measurable business impact across digital products and services.

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• Comprehensive product and service lifecycle

​ITIL connects strategy, design, delivery, and continual improvement through a single, integrated lifecycle. This ensures alignment between business goals, customer experience, and operational execution.

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• Qualification Scheme aligned to job roles

​The ITIL certification scheme is clear and role-oriented, making it easier for professionals to select learning paths that align with real-world responsibilities and career progression.

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• Stronger governance and experience focus

​ITIL strengthens governance while maintaining flexibility. It places experience, value, and outcomes at the center of digital product and service management.

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• Practical and adaptable

​ITIL is practical, modular, and role-aligned, helping professionals co-create measurable value across a wide range of contexts. It equips them with hands-on, transferable skills that can be applied across service, product, strategy, and transformation.

 

​​Why the new ITIL (Version 5)

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• ​A new digital landscape

The digital landscape has changed dramatically. Organizations must operate faster, smarter, and with greater flexibility, particularly as AI reshapes how work is designed, delivered, and governed.

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• Digital‑first business models

Modern organizations are increasingly digital‑first and product‑centric. While earlier versions of ITIL focused primarily on service management, today’s organizations manage integrated products and services that require updated, holistic guidance.

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• The AI revolution

AI and automation are transforming operations across industries. The new ITIL is AI‑native by design, helping organizations adopt and scale AI responsibly while maintaining trust, transparency, and control.

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• Greater adaptability

Organizations need frameworks that support agility and rapid change. ITIL evolves to enable adaptive, outcome‑focused practices aligned with real‑world operating needs.

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• Stronger interconnection and value focus

Achieving measurable value is essential. The new ITIL strengthens the connection between people, practices, and technology to support sustainable business outcomes.

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• A simpler, clearer qualification scheme

The new ITIL introduces a simpler, more streamlined qualification structure, designed to support progressive learning as professionals develop their capability over time.

 

ITIL Foundation remains the entry point, while advanced modules build role-relevant capability across different levels of responsibility. The updated scheme also reflects a stronger focus on transformation and the responsible adoption of AI, in line with how organizations operate today.