Build a strong foundation in digital product and service management

Course Description

Build a strong foundation in digital product and service management. Learn the core concepts and practices needed to deliver value across the full lifecycle in today’s complex, AI-enabled environments.

 

Audience

The ITIL® Foundation (Version 5) course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL.

This course and the related certification can be beneficial for the following roles: ​​

• IT Support Staff

• IT Consultants

• Business Managers

• Business Process Owners

• IT Developers

• Service Providers

• System Integrators

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Course Objectives

• Understand the key concepts of digital product and service management

• Understand service relationships

• Understand the ITIL Four Dimensions of Product and Service Management

• Understand the ITIL Value System (ITIL VS)

• Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management

• Understand the ITIL Product and Service Lifecycle Model and the value chain activities

• Understand ITIL Management Practices

• Understand the benefits of value stream mapping and management

• Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)

 

Prerequisites
None, although a familiarity with IT service delivery will be beneficial.​

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​What skills you will acquire?

•   Lifecycle thinking

Embrace a 'lifecycle mindset' to make smarter decisions, anticipate changes, reduce technical debt, improve service continuity, and keep teams aligned while leaving silo mentality behind.

•   Collaborative, value-focused working

Strengthen collaboration across roles and teams by aligning with modern, team-based delivery and focusing on shared outcomes, transparency, end-to-end value streams, and value co-creation.

•   Continuous improvement mindset

Build practical skills to embed continual improvement into everyday work, foster a growth mindset, and swiftly adapt to change in fast-paced digital environments.

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Examination

• 40 questions

• Multiple choice

• 60 minutes

• Closed book

• Minimum required score to pass: 65%

 

​​Please note ITIL Foundation (Version 5) course & exam are offered together as a bundle