What is Lean IT?

 

Lean IT is an extension of Lean Principles, applied in an IT environment. The approach is a way of thinking and acting, focusing heavily on organizational culture. Lean IT is associated with the development and management of Information Technology products and services.

 

Lean Principles are concerned with:

 

• Increasing customer value

• Eliminating waste (work that does not add value)

• Management as a facilitator

• The involvement of all employees

• Continual improvement

• Preserving value with less work.

 

Many organizations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value.

By the end of the training you will:

 

• Be familiar with and have knowledge of the basic concepts of Lean and its core principles

• Be acquainted with the use of several Lean IT analysis tools

• Have an insight into what Lean IT can mean for an organization

• Have an understanding of the application of the Lean philosophy in an IT environment

 

Benefits for Individuals

 

• Apply the principles of Lean IT practices to provide necessary insight into business services and support IT assets, employees and processes.

• Be acquainted with the use of several Lean IT analysis tools and have an understanding of the application of the Lean IT philosophy in an IT environment.

• Provide insight into customer experience and identify the cause of problems to increase customer satisfaction.

• Align business services with IT to evaluate a service delivery solution and identify and reduce non-value adding activity.

• Streamline and automate compliance processes to lessen cost and risk. 

 

Benefits for Organizations

 

• Achieve operational excellence through improved agility, service quality and efficiency.

• Build a customer and value-oriented culture in which employees engage in Lean IT processes.

• Involve all employees to continually improve services and preserve value with less effort.

• Optimize IT operations and processes supporting the most business critical applications and services.

• Implement a rigorous problem solving process to achieve greater strategic and financial value.  

 

 

Lean IT Courses