identify, analyze, and resolve unplanned service disruptions to restore normal operations

Course Description

The ITIL 4 Practitioner: Incident Management module is for all IT professionals aiming to learn about the processes and activities of the Incident Management practice, and their roles within the service value chain..

 

Audience

All IT Professionals

 

Prerequisites

For taking the ITIL® 4 Practitioner: Incident Management course, a candidate must have passed ITIL Foundation or ITIL 4 Managing Professional Transition.

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Learning Objectives

In this course you will learn:

1. The key concepts of the practice

2. The processes of the practice

3. The roles and competencies of the practice

4. How information and technology support and enable the practice

5. The role of partners and suppliers in the practice

6. How the ITIL capability model can be used to develop the practice

7. How the ITIL guiding principles support the practice.

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Examination

• Delivery: Computer-Based (Online)

• Format: Closed book

• Proctoring: Online

• Duration: 30 minutes (candidates taking exam in a language that is not their native, may be awarded 25% extra time)

• # of questions: 20, simple multiple choice (1 mark per question)

• Pass Grade: 65%

 

​​Please note ITIL 4 Practitioner: Incident Management course & exam are offered together as a bundle            

For training inquires, please contact training@megasoft-arabia.com

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For general inquires, please contact info@megasoft-arabia.com