Service Desk Maintenance and Support Project for Tatweer

The Project scope for Tatweer (King Abdullaah Ebn Abdulaziz's Project for Developing The Primary Education) was to implement a service desk system (IBM Tivoli Service Request Manager) with all its sub-systems and middleware applications based on ITIL V3 Framework, and to provide a hands-on-training and support over the tool after implementation during an early life support phase. The project has been successfully delivered in June 2009.

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Are you Ready for ITIL V3?

Take the chance now and complete ITIL V2 Service Manager Certification as long as it is available to save considerable time and money!

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Download All Schedule
Start-End DatesCourse TitleDaysLocation
Feb 21, 2010 - Feb 25, 2010 CISSP Certification Exam Preparation 5Cairo
Feb 28, 2010 - Mar 04, 2010 ITIL V2 Service Manager Delivery 5Cairo
Mar 01, 2010 - Mar 03, 2010 CObIT V4.1 Foundation with Triniti Case Study 3Cairo


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