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ISO/IEC 20000 Foundation

The basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS)



Certificate: ISO/IEC 20000 Foundation                   

Accreditor: PECB

Skill Level: Foundation

Duration:   2 days

Delivery:    Classroom OR Live-Online     

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Open Rounds

In this two-days training course, you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.

Course Sample Material

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For Training inquiries, please contact

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