ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

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ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

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ITIL 4 Foundation equips candidates with:

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• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services

• The guiding principles of ITIL 4

• The four dimensions of Service Management

• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value

• How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Please note ITIL 4 Foundation course & exam are offered together as a bundle