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  Home > Training > IT Service Management  
     
  IT Service Management  
     
 

The IT Infrastructure Library (ITIL) is the collection of best practices in IT Service Management. ITIL is relevant to anyone involved in the delivery or support of IT services. Whether you're managing day-to-day IT services, or establishing and refining existing processes, ITIL can help you apply internationally proven Best Practices for the IT services and the support you provide.

Target group

ITIL is relevant to anyone involved in the delivery or support of IT services. Whether you are managing day-to-day IT services or establishing and refining existing processes, ITIL can help you apply internationally proven best practice-based standards to the IT services and support you provide

 

                                                              ITIL Qualification Scheme

ITIL Qualification Scheme Diagram_withcredits_2012

MegaSoft provides training on all aspects of the ITIL curriculum to prepare you for the different certification schemes

 

ITIL Available Courses

 

ITIL Foundation 2011

 

ITIL Intermediate: Operational Support & Analysis (OSA)

 

ITIL Intermediate: Planning, Protection and Optimization (PPO)

 

ITIL Intermediate: Service Offering & Agreements (SOA)

  ITIL Intermediate: Release, Control and Validation (RCV)
 

ITIL Intermediate: Service Strategy (SS)

 

ITIL Intermediate: Service Design (SD)

 

ITIL Intermediate: Service Transition (ST)

 

ITIL Intermediate: Service Operation (SO)

 

ITIL Intermediate: Continual Service Improvement (CSI)

 

ITIL Intermediate: Managing Across the Life Cycle (MALC)

 

ITIL Expert Program - Lifecycle Track

 

ITIL Expert program - Capability track

 
 
 
ISO/IEC 20000
 

ISO/IEC 20000 is the international, independent standard for quality in IT Service Management. A standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This will create a significant competitive advantage, since clients demand high quality of IT Services. These organizations need IT-professionals who are certified for ISO/IEC 20000.

 

ISO/IEC 20000 Available Courses

 

ISO/IEC 20000 Foundation

 

ISO/IEC 20000 Practitioner

 

ISO/IEC 20000 Auditor

 
     
 
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