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Home > Training > IT Service Management |
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ITIL Foundation
2011
with
"EXAM GUARANTEED PASS" |
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Certifications: |
ITIL® Foundation 2011
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Delivery Method: |
Instructor-Led |
Credits: |
2 Credits to ITIL Expert |
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Course Description:
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This exciting and
dynamic course
introduces learners
to the lifecycle of
managing IT services
to deliver to
business
expectations. This
course also
positions the
student to
successfully
complete the
associated exam,
required for entry
into the future ITIL intermediate
level training
courses.
The ITIL 2011 best practice is
composed of five
core disciplines:
Service Strategy,
Service Design,
Service Transition,
Service Operations
and Continual
Service Improvement.
These disciplines
represent a service
life cycle framework
that further
enhances alignment
to the business
while demonstrating
business value, ROI
and enabling IT to
solve specific
operational needs. |
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Target Audience:
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IT Management, IT Support Staff, IT
Consultants,
Business Managers,
Business Process
Owners, IT
Developers, Service
Providers, System
Integrators |
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Learning Objectives:
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At the end of this course, you will
be able to:
• Service Management
as a practice
(Comprehension)
• Service Lifecycle
(Comprehension)
• Key Principles and
Models
(Comprehension)
• Generic Concepts
(Awareness)
• Selected Processes
(Awareness)
• Selected Roles
(Awareness)
• Selected Functions
(Awareness)
• Technology and
Architecture
(Awareness)
• ITIL Qualification
scheme (Awareness)
• Preparation for
examination |
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Pre-requisites:
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| None, although a familiarity with
IT service delivery
will be beneficial. |
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Course Agenda: |
Day1 |
Day2 |
Day3 |
1.
Introduction |
5. Service
Design |
8. Continual
Service
Improvement |
2. Service
Management
as a
Practice |
6. Service
Transition |
9.
Technology
and
Architecture |
3. Service
Lifecycle |
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Lunch |
3. Service
Lifecycle |
6. Service
Transition |
10. Exam
Preparation |
4. Service
Strategy |
7. Service
Operation |
Course
Evaluation |
5. Service
Design |
7. Service
Operation |
Exam
(Optional) |
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Examination:
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Time allotted for
examination : 60 min
Examination Type :
Computer-based or
paper-based
multiple-choice
Number of questions
: 40
Pass mark : 65% (26
out of 40)
Open book : no
Electronic equipment
permitted : no |
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