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Home > Training > IT Service Management |
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ITIL V3
Managing Across the Life
Cycle |
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Certifications: |
ITIL® V3 Managing Across the
Lifecycle |
Duration (days): |
3 days classroom + 10 hours
of self-paced E-learning |
Delivery Method: |
Instructor-Led, E-Learning |
Credits: |
5 Credits to ITIL Expert |
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Course Description:
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The Managing Across
the Lifecycle
Certificate is the
final module of the
Service Lifecycle
and/or Service
Capability
Intermediate courses
that leads to the
ITIL Expert in IT
Service Management
recognition.
This blended course
immerses learners in
the contents of the ITIL V3
publications;
focusing on
business, management
and supervisory
objectives, purpose,
processes, functions
and activities, and
on the interfaces
and interactions
between the
processes covered in
the Service
Lifecycle. This
course is designed
using an engaging
scenario-based
approach to learning
the core disciplines
of the ITIL best
practice and
positions the
student to
successfully
complete the
associated exam. |
Target Audience:
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The Managing Across the Lifecycle
course will be of
interest to:
• Individuals who
require a business
and management level
understanding of the ITIL V3 core
Lifecycle and how it
may be implemented
to enhance the
quality of IT
service provision
within an
organization
• Individuals
seeking the ITIL
Expert certification
in IT Service
Management for which
this qualification
is the final
mandatory module
leading to the
Expert certification
• Individuals
seeking progress
towards the ITIL
Master in IT Service
Management for which
the ITIL Expert is a
prerequisite
• A typical role
includes (but is not
restricted to): CIOs,
Senior IT Managers,
IT Managers and
Supervisors, IT
professionals and IT
Operation
practitioners. |
Learning Objectives:
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At the end of this course, the
learner will gain
competencies in:
• Introduction to IT
Service Management
business and
managerial issues
• Managing the
planning and
implementation of IT
Service Management
• Management of
strategic change
• Risk management
• Understanding
organizational
challenges
• Service assessment
• Understanding
complementary
industry guidance |
Pre-requisites:
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Candidates for this
course must:
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Hold the ITIL
Foundation
Certificate in IT
Service Management
(2 credits from the
V3 Foundation or V2
Foundation plus
Bridge Certificate)
and have obtained a
further 15 credits
(a total of at least
17 credits) as a
minimum from a
balanced selection
of ITIL Service
Lifecycle or Service
Capability
qualifications
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Note: participants
who do not meet
these required
criteria cannot
participate in the
course. Only those
who have received
the required credits
can join the program
and take the
examination.
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It is recommended
that participants
should complete at
least 28 hours of
personal study by
reviewing the
syllabus and the
associated areas of
the ITIL Service
Management Practice
core guidance in
preparation for the
examination. The
syllabus can be
downloaded from:
http://www.itil-officialsite.com/Qualifications/ITILV3QualificationScheme.asp
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Examination:
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Must have the ITIL
V3 Foundation
Certificate in IT
Service Management
or ITIL V2
Foundation plus the
bridging certificate
and have obtained a
minimum of 15
credits through
formal Service
Lifecycle or Service
Capability
certification
streams, and have
completed the
Managing Across the
Lifecycle course
from an Accredited
Training Provider in
order to sit the
exam
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The exam is a closed
book exam with eight
(8) multiple choice,
scenario-based,
gradient scored
questions.
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Exam duration is a
maximum 90 minutes
for all candidates
in their respective
language (candidates
sitting the
examination in a
language other than
their first language
have a maximum of
120 minutes and are
allowed to use a
dictionary)
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Each question will
have 4 possible
answer options, one
of which is worth 5
marks, one which is
worth 3 marks, one
which is worth 1
mark, and one which
is a distracter and
achieves no marks.
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Pass score is 28/40
or 70%.
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Agenda:
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E-Learning |
(Virtual)
Classroom |
E-Learning |
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Day 1 |
Day 2 |
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8-hours of self
paced instructor
supported
e-learning |
1. Introduction |
5. Managing the
Planning and
Implementing of
IT Service
Management |
4-hours of self
paced instructor
supported
e-learning |
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2. Introduction
to Service
management
Business and
managerial
Issues |
6. Understanding
Organizational
Challenges |
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3. Management of
Strategic Change |
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Lunch |
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3. Management of
Strategic
Changet |
6. Understanding
Organizational
Challenges |
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4. Risk
Management |
7. Service
Assessment |
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5. Managing the
Planning and
Implementing of
IT Service
Management |
8. Understanding
Complementary
Guidance and
Tool Strategies |
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Homework |
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