|
Q:
When will the ITIL 2011
edition be published?
A: ITIL 2011 was
officially published on
July 29th, 2011. |
|
Q:
Will this update stay in
line with the original
principles from ITIL v3?
A: The principles of
ITIL v3 remain the same
in ITIL 2011 core
guidance. The core
contents and concepts of
ITIL remain consistent
and are not subject to
change. The ITIL 2011
edition has reorganized
some of the content,
which in some cases
moved between chapters
or into and out of
process sections. This
was done to bring a
stronger consistency of
content flow between
each of the five core
guides. |
|
Q:
Will all the ITIL
courses (Foundation and
Intermediates) change as
a result of ITIL 2011?
A: Yes. All the courses
will need updates as
part of ITIL 2011. |
|
Q:
Which of the ITIL
Qualifications has
undergone the most
change due to the ITIL
Update?
A: The Service Strategy
(SS) publication was
modified the most to
present its concepts in
a manner more accessible
to a broader audience.
The concepts themselves
are basically the same
but are now supplemented
with more examples and
have been reorganized to
some degree. The changes
being made to the SS
publication ‐ with
former content organized
into concepts,
principles and processes
–allowed this
publication to be
structured more like the
other four lifecycle
course syllabuses. |
Q:
Will the official
syllabus and exams be
changed as part of ITIL
2011?
A: Yes. Since the
qualifications and their
associated examinations
follow syllabus
structures, and
syllabuses follow how
the core guidance is
presented, updates were
required to both.
For example, exam
questions needed to be
moved around among
learning units to remain
balanced across the
curriculum. |
Q:
Will I need to get
re-certified if I hold
an existing ITIL
certificate
A: No. Candidates who
hold existing ITIL
certification do not
need to get
re-certified. |
Q:
Are the exams more
difficult than before?
A: No. The exams follow
the same weighting for
difficulty as the
earlier exams. |
Q:
When will the new exams
be released?
A: The release dates of
the revised exams which
are fully aligned to the
updated edition of ITIL
guidance have not been
announced yet by the
official ITIL
certification body. |
Q:
Are MegaSoft ITIL
courses being updated to
reflect ITIL 2011?
A: Yes. Our courseware
providers are updating
its entire ITIL v3
product suite and will
release the new courses
by end of 2011 before
revised papers which are
fully aligned to the
updated edition of ITIL
guidance become
available. The official
exams that are currently
available can be taken
using the current
courseware as study
material. |
Q:
I want to take ITIL
courses and exams and
get certified. Should I
wait until the courses
are updated?
A: No. Like service
management in general,
ITIL products undergo
continual improvements
and the qualifications
will follow suit, but
the basic core concepts
of ITIL remain
consistent across the
current and updated
versions. You will
derive the same benefit
from gaining ITIL
qualifications now - a
globally recognized
professional ITSM
qualification that
reflect current best
practice in the
industry. |
