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MegaSoft ITOM service brings
any IT environment to the
highest quality level
towards achieving ISO/IEC
20000 and compliance
with Governance
regulations. ITOM service
includes the following
services that could be
ordered in any package;
Service Desk Services:
Our ITIL based Service Desk
provides a single point of
contact to report any IT
related issues; whether it
is a simple request, a
complicated incident, or a
repeated problem. This will
help enrich your business
with the following features:
-
First, Second & Third
Level Support (via
Email, Phone, Self
Service and Remote
Support, Site Visits)
-
Incident Management
-
Problem Management
-
Knowledge Management
Our professional agents will
provide real-time IT support
over the internet and on the
phone. We can also dispatch
a consultant to your
location for on-site support
if we are unable to resolve
your problem remotely.
Common IT challenges that we
solve include:
Manage Existing IT vendors
for Hardware and Software:
MegaSoft will help you with
all your Hardware and
Software issues, which even
includes interfacing on your
behalf with your existing
Service Providers and
Vendors to provide
resolution assistance.
IT Asset & Configuration
Management:
Our IT asset management
service allows for seamless
tracking of your IT assets
across the entire
organization and the
relationship between them.
It will give you a clear
idea to know what you own,
where it is, and what it is
worth.
Manage Standard Changes:
MegaSoft will manage all
your standard IT changes
starting with its
initiation, throughout its
approval process, and all
the way to its fulfillment.
All changes are documented
and properly recorded.
Security Enhancement Advice
for Information Management:
Our highly-skilled analysis
team will continually
investigate your existing
Information Security
Measures to make sure that
your information is always
secured.
Data backup and Restore
Procedures:
Our easy to understand and
follow user guides will
educate all your users on
how to back up their
personal and work
information and how to
restore them in case of data
loss. In addition, MegaSoft
will maintain on regular
bases image backups of your
servers to assist in the
restoration of your services
in the cases of hardware
failures or data loss.
Providing IT Equipment and
Supplies at associate
prices:
We can provide all your IT
Equipment and Supplies at a
discounted associate price
through our comprehensive
partnerships with the
leading IT distributors in
Egypt; guaranteed as the
lowest price you can find in
the market.
IT Resources on Demand:
MegaSoft provides access to
a pool of highly skilled and
experienced IT personnel
which can be available as a
permanent onsite resource.
No need to waste your time
interviewing IT resources or
employing extra staff for
emergency or sickness cover;
in addition of your access
to a handful of experts with
a wide ranging experience.
On-going Service Strategy,
Design & Transition
Consulting:
We will provide all the
effort required to address
any new business service
requirements and map it to
the currently delivered
services. Strategy, Design
and Transition activities
required for new or changed
services will be scoped on a
case by case basis.
Should you have
enquiries, please contact
itom@megasoft.com.eg
OR
itom@megasoft-arabia.com
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