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ITIL Expert Program - Lifecycle Track


Certifications:	ITIL Expert


Duration (days):	10


Delivery Method:	Instructor-Led


Credits:	20


Course Description:
This intensive, 10-day classroom course (4 days + 4 days + 2 days) + 50 hours of self-paced e-learning is designed for students who would like to fast-track their ITIL Expert Certification. Through a mix of self-paced study and instructor-led interactive teaching, you can leverage time to your advantage while working toward the highest level of internationally recognized certification available in the ITIL domain. Participants will learn about the principles and core concepts of the Service Lifecycle approach to IT Service Management at the management-level, according to the ITIL v3 Lifecycle approach. This includes a focus on the management and control elements of the Service Lifecycle and the processes associated with all Lifecycle modules, including Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operation (SO), and Continual Service Improvement (CSI). The Managing Across the Lifecycle capstone course will be started on completing the five Lifecycle courses and exams.

Target Audience:

This course provides guidance towards the implementation of ITSM in an organization, and the process relationships, roles, and responsibilities. This course is suitable for IT managers, process owners, ITSM implementation teams, consultants, stakeholders, and anyone else involved in the ITSM project.


Learning Objectives:
At the end of this course, the student will gain competencies to: • Present, position, and articulate the value of IT in support of the business. • Understand the Service Lifecycle at the core of ITIL v3. • Develop and deliver IT strategy aligned to business requirements. • Manage and control Service Delivery and processes within the phases of the Service Lifecycle. • Design, lead, manage, and support CSI programs. • Lead Service Management programs, applying ITIL best practice as best suits the organization’s business situation and goals. • Understand the challenges, Critical Success Factors, and risks involved in implementing and improving Service Management. • Learn how technology enables the Service Lifecycle and how other complimentary guidance aligns with ITIL v3.


Pre-requisites:
• Basic IT literacy and around 2 years’ IT experience are highly desirable. • ITIL v3 Foundation certification or ITIL v2 Foundation plus ITIL v3 Foundation Bridge certifications. • Completion of at least 133 hours of personal study by reviewing the course syllabi and the associated areas of the ITIL Service Management practice core guidance, in particular the Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement publications, in preparation for the examinations. • Before starting the Managing Across the Lifecycle component of the program all Lifecycle Exams should have been successfully completed.

Examination:

• Students schedule the exams at a time and date that is convenient to them, but at least before the next classroom session starts. All Lifecycle Exams must be completed prior to attending the MALC component of the course.
• The exam is a closed-book exam with eight (8) multiple-choice, scenario-based, gradient-scored questions.
• The exam duration is a maximum of 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first have a maximum of 120 minutes and are allowed to use a dictionary; only paper-based exams)
• Each question will have 4 possible answer options, one that is worth 5 marks, one that is worth 3 marks, one that is worth 1 mark, and one that is a distracter and receives no marks.
• The Pass score is 28/40 or 70%.

Minimum / Maximum Number of Course Participants

4/12

Course Schedule:

There is no available schedules...
Please contact training@megasoft.com.eg to further inquire.