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Are you Ready for
ITIL V3?
Take the chance now
and complete ITIL V2 Service Manager Certification as
long as it is available to save considerable time and
money! Our next bridging course from ITIL V2 Service
Manager to ITIL V3 Expert is scheduled for November
2009.
The
fast-track to ITIL V3 Expert provides the following
advantages:
What are the
Changes from Version 2 to Version
3?
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The main change from
Version 2 to Version 3 is the introduction of the
lifecycle approach to IT Service Management. This
moves ITIL from a process-based, linear view to a more
strategic business to IT alignment focus. With Version
2, this business view was lacking, as it was addressed
in a separate book that was not commonly included in
most training courses or implementation projects. As
such, proprietary reference models (such as IBM and
HP) were developed to attempt to address this
shortcoming.
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Version 3 presents the current 10 processes from the Version
2 Service Support and Service Delivery books embedded
in the lifecycle framework, with updates to what we
know today in Version 2. All of the Version 2 processes
still exist with Version 3. Additional
processes and disciplines have also been added, such as
Service Knowledge Management and the management of
organization and cultural change. In addition the
current Service Desk function, new functions have been added
to the suite, such as the Application Management
function.
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Overall,
the core Version 2 processes are still in place in
Version 3, so your Version 2 knowledge investment will
remain applicable. If the current pattern of use of the
best practice in the market is continued in Version
3, most of the guidance utilized will center on Service
Transition and Service Operations.
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Incidents
will still need to be optimally managed, changes and
releases still need to be processed with the right level
of risk assessment, and services are still required
to be designed using the disciplines of Availability,
Capacity, Continuity and Financial Management in order
to meet the business objectives; this is the
essence of IT Service Management, and this has not
changed from Version 2 to Version 3.
Version 3 (best practice and training)
will completely replace Version 2 over the next two
years.
What is the Market Timing
for the New Version 3
Courses?
If you are already
certified at the ITIL V2 Foundation level. You will have
two options:
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