Take ITIL v3 Courses in one-go and achieve Expert Level

Open new doors to your career and enroll in our ITIL V3 Expert Program, a unique program that will guarantee your achievement of the most demanded IT certification for professionals today - ITIL Expert.  By signing up for this intensive and innovative program, which combines most modern forms of learning technologies with energy packed classroom sessions, you will get to the Expert level in one-go, and will have guaranteed fun and an incredible learning experience along the way.

Why become an ITIL Expert?

ITIL is the most recognized and well-known set of best practices for IT Service Management. Used by thousands of organizations around the world, the ITIL Framework has matured and is now a defacto standard for the management of IT.

The ITIL Expert status replaces the popular and revered ITIL Service Manager Certification, with the migration to ITIL version 3. ITIL Experts are recognized and respected in the industry for their knowledge and skills. The status is considered a unique achievement and can enhance your professional status as well as your career prospects significantly.

Why Our Expert Program instead of single Intermediates?

• Expert Program is the most time-effective manner to get to Expert status: Achieving Expert Level by taking individual courses requires 25 (Capability) or 20 (Lifecycle) days away from the office  - Our Expert program achieves the same in 12 or 10 days

• Expert Program is the most cost-effective program to achieve Expert status: Utilizing e-learning results in your key employees to spend more time in the office

The Expert Program is designed with the ITIL v2 Service Manager structure in mind

Students thoroughly enjoyed as well as feared the Service Manager course. Twelve intensive days in the  classroom, hours of self study and challenging exams. ITIL Expert can achieve the same when combining the Intermediate courses and MALC in a condensed classroom setting

The Expert Program characteristics

Not one, but two tracks

• Lifecycle Track  that includes: Service Strategy (SS), Service Design (SD), Service Transition (ST), Service Operations (SO), Continuous Service Improvement (CSI) and Managing Across the Lifecycle (MALC). The Lifecycle Track is for those who provide guidance towards the implementation of ITSM in an organization like IT Managers, Process Owners, ITSM Implementors and ITIL Consultants.

• Capability Track  that includes: Planning, Protection and Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support & Analysis (OSA), and Release, Control, & Validation (RCV) and Managing Across the lifecycle (MALC). The Capability Track is for those who are involved in executing and improving existing ITIL processes in an organization like Process Managers, Operational Staff, Process Consultants and IT Practitioners.

High energy and high pace classroom

• Intensive classroom study: Lifecycle - 10 days: Two weeks of 4 days each, followed by 2 days for Managing Across the Lifecycle. Capability - 12 days. Two weeks of 5 days each, followed by 2 days for Managing Across the Lifecycle.

• Classroom dedicated to practical application: cases, assignments and scenarios

Self Paced E-learning

• 50 hours of e-learning for both the Capability and Lifecycle tracks
• E-learning material available for 2 years after completion of the course
• E-learning focused at theory, explaining of concepts, exam preparation

• (virtual) Instructor is available throughout the program for e-mail based support

Accredited course program

• Meets all requirements for ITIL Intermediate courses as per ITIL syllabi, program accredited by EXIN and LCS

Exam Pass Guarantee

• We are so confident in the quality and structure of this program that this Expert Program includes an Exam Pass Guarantee. If in the eventuality you don't pass an exam in the first attempt, we will pay for the 2nd and 3rd retakes. Specific conditions apply (such as required completion of e-learning etc.)

Digital Reference Materials

• Students receive an e-reader with reference material to avoid printing of thousands of pages of course materials. They also receive printed copies of the course slides and workbook for completing course assignment

The Expert Program – The 12-week “classic”  Capability Track

This is the default option for the Expert Program. In this option you will meet your fellow students 3-times over a period of 12 weeks

Week 1 – Welcome and introduction

The first interaction with your fellow students takes place 4 weeks prior to the first classroom session.  The students and instructor dial in to a Virtual Classroom Environment for a 1-hour conference call.  During this call, you will get to know each other, learn about expectations setting, and clarify everyone’s specific objectives for the program.

Week 2-3 – Self-study

You received login details to the online campus and can now log on to get started with the e-learning modules of SOA and PPO. It will take you about 6 hours to complete one module. There  is a clear focus on knowing/understanding the various processes covered in SOA and PPO.
Your instructor is available through e-mail or telephone to address any of your questions.

Week 4 – 5-day classroom session
After mailing and talking on the phone with everyone, you will now meet the group for the first time in a live classroom setting.  In 5 days, you will cover the “practical” aspects of SOA and PPO and participate in group discussions and case-study exercises.
During these sessions, you will not only learn about ITIL, but will also focus as much on experience sharing with your fellow practitioners.

Week 5 – Post-study and examination
After a week of knowledge sharing and interaction, you are back home or at the office where you are trying to digest the information and make sense of what you’ve learned. There are 4 more hours of e-learning materials to complete, and this material will help you prepare for your exam optimally.
When you feel ready, schedule your own exam at a time and date convenient to you.

Week 6-7 – E-learning RCV and OSA
The first block of the course is over with, and you are now starting with the second block of the course — RCV and OSA. The program structure basically repeats itself, and you will start with 6 hours e-learning per module.
E-learning is the most learner-centric way of learning. Basically, you decide what you would like to learn and how much time you would like to spend on specific topics. If you need some help to structure your learning process, just ask the instructor, and he/she will monitor your progress and keep you on track!

Week 8 – 5-day classroom session
You will meet your fellow students and instructor again for the second classroom week, where you will be discussing RCV and OSA in greater detail. Group learning is one of the strengths of the Expert Program; spending so much time with like-minded professionals forms the basis for trust, knowledge-sharing,  and long-lasting relationships.

Week 9 – Post-study and examination
Back home for the second time, you will work toward taking and passing the RCV and OSA certification exams.
The Exam Preparation section of the e-learning course includes a sample exam, exam facts, and tips and tricks that will help you prepare for the actual exam.
If you complete the exam online, you will know the results immediately. If you opted for the paper-based version, it will take a bit longer for the results to be known, but this is typically no longer than 2 or 3 days.

Week 10 – E-learning MALC
The last block of the course covers MALC. Be aware that you can only start with MALC after you have successfully completed all four Capability exams.  Just like the individual Capability courses, the full MALC e-learning module takes approximately 10-hours to complete; six before the classroom course, and four after.

Week 11 – 2-day classroom session
This is the last time that you are meeting the group. This classroom session will only take 2 days, but the days are a bit longer; they are 9-hours each.

Week 12 – Final Exam MALC
The last step is the MALC exam. You will have to complete another 4 hours of e-learning and then schedule the exam at a time convenient to you.  After completing the course, you will be invited into an exclusive community though where you will be able to continue interacting with your peers  and build relationships with other ITIL Experts as well.

 

The Expert Program – The 12-week “classic”  Lifecycle Track

The Lifecycle Track follows a similar approach as the Capability Track with three classroom sessions and 50-hours of e-learning. There are 10 days of classroom training divided in two weeks of 4-days followed by a session of 2-days for MALC.

• 2 weeks of 4 days each in the classroom for the Lifecycle modules

• 2 days in the classroom for MALC practical application

• 50 hours of self-study e-learning

• Thorough exam preparation included in the program

For more information, please contact training@megasoft.com.eg