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Download Course Overview
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Certifications:
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ITIL® v3 Foundation Bridge |
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Delivery Method:
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Instructor-Led |
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Credits:
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0.5 Credits to ITIL Expert |
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Course Description:
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This course introduces learners to the lifecycle of managing IT services to deliver to business expectations as part of the new v3 release of ITIL. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL v3 Foundation Certificate in IT Service Management. This course positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses or as part of an overall bridging program to the v3 ITIL Expert certification.
The ITIL Version 3 best practice is composed of five core disciplines:
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement |
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Target Audience:
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Existing holders of ITIL Foundation Certificate from earlier ITIL versions who want knowledge and understanding of the new content of ITIL v3. |
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Learning Objectives:
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At the end of this course, you will be able to:
- Identify the new content of ITIL v3
- Identify the major differences from previous ITIL versions
- Prepare for writing the v3 Foundation Bridge exam |
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Pre-requisites:
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ITIL Foundation Certificate from previous versions.
The exam will test both the new v3 knowledge as well as the v2 content that has not changed.
The student should set time to review their v2 material as a refresh prior to the course, as the v2 content that has not changed will not be covered in this course. |
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Examination:
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Time allotted for examination: 30 minutes
Examination type: Computer-based or paper-based multiple-choice.
Number of questions : 20
Pass mark : 65% (13 out of 20)
Open book : no
Electronic equipment permitted : no |
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Minimum / Maximum Number of Course Participants
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4/12 |
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Course Schedule:
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| Start-End Dates | Location |
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Sep 22, 2010 - Sep 23, 2010
| Cairo |
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Nov 10, 2010 - Nov 11, 2010
| Cairo |
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