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ITIL V3 Foundations


Certifications:	ITIL® V3 Foundation


Duration (days):	3


Delivery Method:	Instructor-Led


Credits:	2 Credits to ITIL Expert


Course Description:
This exciting and dynamic course introduces learners to the lifecycle of managing IT services to deliver to business expectations. This course also positions the student to successfully complete the associated exam, required for entry into the future ITIL v3 intermediate level training courses. The ITIL Version 3 best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.

Target Audience:

IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators


Learning Objectives:
At the end of this course, you will be able to: • Service Management as a practice (Comprehension) • Service Lifecycle (Comprehension) • Key Principles and Models (Comprehension) • Generic Concepts (Awareness) • Selected Processes (Awareness) • Selected Roles (Awareness) • Selected Functions (Awareness) • Technology and Architecture (Awareness) • ITIL Qualification scheme (Awareness) • Preparation for examination


Pre-requisites:
None, although a familiarity with IT service delivery will be beneficial.

Examination:

Time allotted for examination : 60 min
Examination Type : Computer-based or paper-based multiple-choice
Number of questions : 40
Pass mark : 65% (26 out of 40)
Open book : no
Electronic equipment permitted : no

Minimum / Maximum Number of Course Participants

4/12

Course Schedule:

Start-End Dates	Location
Sep 19, 2010 - Sep 21, 2010	Cairo
Nov 07, 2010 - Nov 09, 2010	Cairo
Dec 26, 2010 - Dec 28, 2010	Cairo